Glossary

Transfer operations glossary

Plain definitions of the terms hotels, dispatchers and drivers use every day in transfer coordination.

Transfer: A pre-arranged ride, usually an airport or port pickup or drop-off, coordinated by a transfer dispatcher for a hotel guest, a booking partner, or any customer. The transfer is the core unit of work in Odyrides: each one has a guest, a time, a route, and a price.
Dispatcher: The taxi or transfer company owner who takes requests from hotels, partners and customers directly, assigns drivers, and tracks what's owed on each ride. The dispatcher owns the drivers and the business relationships, and is the person Odyrides is built for.
Hotel: A client of the dispatcher. The hotel's front desk submits transfer requests for guests, and each hotel can have its own preset pricing. Hotels send work to the dispatcher; they do not dispatch drivers themselves.
Staff (front desk): A hotel employee scoped to a single hotel who submits and tracks that hotel's transfers. Staff see their hotel's fares, but never payouts, driver pay, or the driver list, only whether a car has been assigned.
Flight status: The live arrival state of a guest's flight, on time, delayed, landed or cancelled, tied to a transfer so dispatchers and the assigned driver know the moment it changes. The pickup time itself is never changed automatically. Available on the Growth plan.
Airport transfer: A transfer between an airport and a hotel: an arrival pickup or a departure drop-off. The most common transfer type in tourist markets.
Port transfer: A transfer between a ferry or cruise port and a hotel. Common in coastal and island markets where guests arrive by sea.
Pickup: The moment and place a driver collects the guest. A missed pickup, a stranded guest, is the dispatcher's worst case and the main thing Odyrides exists to prevent.
Driver: The person who carries out the transfer. In Odyrides, drivers use a free mobile app, signing in with a phone number and a one-time code, no password, and see only their own assignments and flight times; they see the fare only if the operator turns that on.